Hoi Ting (Heidi) Yeung

Approaches you can use online and how they help

Acceptance and Commitment Therapy (ACT) focuses on helping people notice difficult thoughts and feelings without getting stuck in them, then commit to actions that reflect their values. It can be useful for anxiety, low mood and for coping with life changes.

Client-Centred Therapy prioritises a non-judgemental, empathetic conversation where the client sets the pace and topics. This approach supports people who need someone to listen closely while they make sense of their feelings.

Cognitive Behavioural Therapy (CBT) looks at the link between thoughts, feelings and behaviours and teaches practical techniques to shift unhelpful patterns. It is often used for anxiety, depression, sleep or stress-related problems.

Finding the right approach is part of the work. The therapist will discuss goals and preferences and then suggest which methods to try first. This is a collaborative process and choices can be reviewed as therapy progresses.

Online sessions are offered by video call, phone, live chat or text-based messaging which makes it easier to fit therapy into a busy life. Video lets people use visual cues and a fuller conversation, phone calls can be useful when less bandwidth is available, and chat or messaging suits quick check-ins or written reflection. These options offer flexibility so people can choose what works best for them.