Susan Chown

Client-Centred Care and Online Access

Susan’s main approach is client-centred therapy. This means sessions focus on the person’s own goals and experiences. The counsellor listens closely and reflects what they hear so the client can find their own solutions. This approach helps with issues such as relationship difficulties, self-esteem, grief and anxiety.

The emphasis is on a compassionate, non-directive way of talking. The therapist aims to create a space where the client feels heard and can explore difficult memories or feelings at their own pace. That makes it useful for trauma, intimacy concerns and managing life changes.

Finding the right approach is part of the work. Susan will work together with each person to choose methods that match their needs, goals and preferences. She checks in regularly and adjusts the focus if something isn’t helping.

Online sessions are offered by video call, phone, live chat or text-based messaging to give flexibility. Video gives face-to-face contact when that is helpful. Phone sessions can be simpler when internet bandwidth is limited or for shorter check-ins. Live chat or messaging can suit people who prefer writing or need to fit therapy into a busy day. These options make it easier to keep continuity of care and fit sessions around work, family or other commitments.