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Online only

Joanne Lilley

BACP ยท United Kingdom

Person-centred counsellor with 16 years' experience

Experience
16 years
Practising in
United Kingdom
Languages
English
Session type
Online only

About Joanne

Joanne Lilley practises using a client-centred approach to counselling. She brings 16 years of experience and a calm, non-judgemental style to conversations about stress, anxiety, relationships and emotional healing. Joanne speaks English and works with people who want practical, person-focused support.

Joanne tailors sessions to each person. She listens closely and helps people name what matters most. Sessions focus on immediate concerns like sleep, anger or work stress, and on longer-term goals such as building confidence or coping with life changes.

Background and approach

Her background includes working with issues such as addiction, grief, trauma and intimacy-related problems. She also has experience supporting people facing challenges with self-esteem, ADHD, bipolar and depression. Additional focus areas include body image, caregiver stress, chronic illness and attachment concerns.

Joanne is registered with the British Association for Counselling and Psychotherapy, BACP. The qualification listed is BACP. She does not provide diagnostic assessments and recommends a GP for any diagnostic needs.

To begin, people complete a short matching questionnaire and schedule sessions that suit them. Joanne uses straightforward, respectful conversation to help people set goals and move forward at their own pace.

What Joanne works with

Primary focus
Stress, AnxietyFamily conflictsParenting issues
Also works with

How Joanne works

Client-Centred Therapy

Listed by Joanne among the ways they work.

Sessions & fees

Client-centred care online and practical support

Joanne uses a client-centred approach, which focuses on creating an open, respectful conversation. The aim is to listen without judgement and follow what matters most to the person. This approach suits issues such as self-esteem, grief, relationship concerns and coping with life changes.

Her practice also emphasises emotional healing through steady, person-led dialogue. That means sessions are shaped by each person's goals and pace, whether they want short-term problem-solving or ongoing support for long-standing issues. Deciding which approach to use is collaborative and based on the individual's needs, goals and preferences.

Online sessions are offered as video calls, phone sessions, live chat or text-based messaging. Video calls let people use visual cues when that helps. Phone sessions can be a good option when bandwidth is limited or a simpler check-in is needed. Live chat or text-based messaging fit shorter updates, flexible check-ins or people who prefer writing. These formats make it easier to fit therapy around work, family life and other commitments, while letting the therapist and client focus on practical steps and steady progress.
Session lengthTypically 50 minutes
Client agesAdults, 18 and over
FeesSubscription via BetterHelp, cancel anytime
InsuranceNot billed directly

Questions people ask

What issues does Joanne help with?
She works with a wide range of concerns including stress, anxiety, depression, relationship difficulties, trauma and grief. Additional areas include self-esteem, addiction, ADHD and caregiver stress.
How would you describe her therapeutic style?
Joanne uses a client-centred approach that puts the person and their experience at the heart of sessions. Conversations are led by the client and shaped by their priorities.
What is her professional background?
Joanne has 16 years of professional experience working in counselling and therapy settings. Her experience covers short-term and longer-term emotional and relational issues.
Where is she based and what credential does she hold?
She is based in the United Kingdom and is registered with the British Association for Counselling and Psychotherapy, BACP.
Which languages are sessions offered in?
Sessions are offered in English. She also accepts international clients who can participate in English-language sessions.
What session formats are available?
Joanne works online using video calls, phone sessions, live chat or text-based messaging. These options let people choose the format that fits their schedule and needs.
How are fees and payments handled?
Costs vary with location and therapist availability. Sessions use a subscription model that can be cancelled at any time.
How do I start working with her?
Begin by selecting the Start Therapy button, completing a short matching questionnaire, and then scheduling according to the therapist's availability.

Areas of focus

What this therapist works with

Most often

Also listed

Therapeutic approaches

Experience
16 years
Registered with
BACP
Languages
English

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