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Online only

Jill Malcolm

BACP · United Kingdom

Supportive counsellor for life and relationship challenges

Experience
3 years
Practising in
United Kingdom
Languages
English
Session type
Online only

About Jill

Jill Malcolm welcomes people feeling overwhelmed by stress, anxiety or life changes. She aims to make early steps feel manageable and clear. Jill uses plain language and steady support to help people talk through what matters most to them.

Jill is a BACP counsellor with three years of professional experience in the United Kingdom. She works with concerns such as relationship and intimacy issues, self-esteem, grief, eating and depression. Jill also supports people facing ADHD, family conflict and LGBT-related worries.

Background and approach

In sessions she focuses on creating an open, non-judgemental space. Conversations are led by the client’s priorities and pace. Jill listens for patterns in thoughts and behaviour and offers practical ways to try things differently between meetings.

Her approach draws on Acceptance and Commitment Therapy, Attachment-Based ideas and client-centred ways of working. Mindfulness techniques are used when they fit a person’s goals and preferences. Jill helps people notice what matters to them and take small, guided steps towards those values.

Jill aims to help people build clearer communication, stronger boundaries and more reliable self-care routines. She also works with issues linked to body image, addiction, chronic illness and complex relationship dynamics. The focus is on useful, everyday tools and steady emotional support.

To start, clients complete a short matching questionnaire and arrange sessions that fit their schedule. Jill accepts international clients and offers a range of online session formats to suit different needs.

What Jill works with

Primary focus
Stress, AnxietyRelationship issuesFamily conflicts
Also works with

How Jill works

Acceptance and Commitment Therapy (ACT)

Listed by Jill among the ways they work.

Attachment-Based Therapy

Listed by Jill among the ways they work.

Client-Centred Therapy

Listed by Jill among the ways they work.

Mindfulness Therapy

Listed by Jill among the ways they work.

Sessions & fees

Approaches that guide online work

Jill commonly draws on Acceptance and Commitment Therapy and Attachment-Based Therapy in her online practice. Acceptance and Commitment Therapy focuses on helping people notice difficult thoughts and feelings without getting stuck in them, and then choose actions that match their values. This approach can help with anxiety, stress and motivation challenges. Attachment-Based Therapy looks at how early relationships shape current patterns, and it can be useful for intimacy, communication and trust issues.

Finding the right approach is part of the work. Jill will discuss options with each person and try methods that fit their goals and preferences. She treats the choice as collaborative and adjusts techniques as progress and needs become clearer.

Online sessions are offered by video call, phone, live chat and text-based messaging to increase flexibility. Video calls suit deeper conversations and visual cues, while phone sessions can be easier when bandwidth is limited. Live chat and messaging allow shorter check-ins or ongoing written support between longer sessions. These options help people fit therapy around work, family commitments and travel.
Session lengthTypically 50 minutes
Client agesAdults, 18 and over
FeesSubscription via BetterHelp, cancel anytime
InsuranceNot billed directly

Questions people ask

What concerns does Jill help with?
She supports people with stress, anxiety, relationship and family-related worries. Other areas include self-esteem, grief, eating concerns, depression and ADHD.
What is her therapeutic style like?
Jill uses a client-centred style that listens first and follows each person’s priorities. She combines practical exercises with reflective conversation and mindfulness when helpful.
How much experience does she have?
Jill has three years of professional experience working with a range of emotional and relational difficulties in the United Kingdom.
What credential does she hold and where is she based?
She is registered with the British Association for Counselling and Psychotherapy, shown as BACP, and works from the United Kingdom.
Which languages and international options are supported?
Sessions are offered in English and she accepts international clients.
Which session formats are available?
Jill offers video calls, phone sessions, live chat and text-based messaging to suit different preferences and schedules.
How are sessions priced?
Costs vary with location and the therapist’s availability; sessions are delivered through a subscription that can be cancelled at any time.
How can someone begin working with Jill?
Start by selecting the Start Therapy button, completing a short matching questionnaire, and then scheduling sessions according to the therapist’s availability.

Areas of focus

What this therapist works with

Most often

Experience
3 years
Registered with
BACP
Languages
English

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