Vickie Wai Hay Chan
Experienced bilingual counsellor with a practical focus
About Vickie
Vickie Wai Hay Chan brings 18 years of counselling experience to her work in the United Kingdom. She trained to a master’s level in counselling and is registered with the British Association for Counselling and Psychotherapy (BACP). Vickie speaks English, Mandarin and Cantonese and moved to the UK from Hong Kong in 2022.
Vickie spent many years working in hospitals and social service settings in Hong Kong. She later focused on employee assistance programmes where she supported people with work stress, relationship difficulties, sexual health concerns and mental health problems.
Background and approach
Her background includes sex therapy work and crisis intervention in organisational settings. Her style is grounded in humanistic, family-oriented ideas. Vickie draws on Client-Centred ways of working and uses Cognitive Behavioural Therapy techniques when useful.
She also integrates Emotionally-Focused Therapy ideas and approaches that pay attention to attachment and communication patterns. In sessions she encourages people to notice their own strengths and practical options. Conversations aim to be straightforward and goal-focused, while staying warm and respectful.
Vickie helps people talk through stress, anxiety, depression and relationship or intimacy-related issues. People who come to her for help often want clearer communication, better emotional connection, or tools to manage mood and life changes. She can also support concerns including grief, parenting strain, sexual difficulties, body image and multicultural issues.
Sessions are offered in English, Mandarin and Cantonese and also to international clients.
What Vickie works with
How Vickie works
Listed by Vickie among the ways they work.
Listed by Vickie among the ways they work.
Listed by Vickie among the ways they work.
Sessions & fees
Approaches online and how they help
Client-Centred Therapy focuses on empathic listening and treating people with respect so they can explore feelings at their own pace; it is useful for building self-worth and making sense of relationship or life challenges.Cognitive Behavioural Therapy (CBT) identifies unhelpful thinking and behaviour patterns and introduces practical exercises to change them, which can help with anxiety, low mood and sleep problems.
Emotionally-Focused Therapy (EFT) concentrates on emotional experience and attachment needs and is helpful for people wanting clearer communication and deeper emotional connection.
Choosing the right approach is part of the work. The therapist will talk with the client about goals, preferences and what feels most useful. This is a collaborative process and methods can be adapted as progress is made.
Online sessions include video calls, phone sessions, live chat and text-based messaging. Video is good for face-to-face conversation and body language. Phone sessions can be simpler when less bandwidth is needed. Live chat and messaging suit brief check-ins, writing out thoughts, or fitting therapy into a busy day. These options offer flexibility and make it easier to arrange regular sessions around work, family and travel.
| Session length | Typically 50 minutes |
|---|---|
| Client ages | Adults, 18 and over |
| Fees | Subscription via BetterHelp, cancel anytime |
| Insurance | Not billed directly |
Questions people ask
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Areas of focus
What this therapist works with
Most often
- Stress, Anxiety
- Relationship issues
- Family conflicts
Also listed
- Anger management
- Attachment issues
- Bipolar disorder
- Body image
- Career difficulties
- Coaching
- Communication problems
- Compassion fatigue
- Coping with life changes
- Depression
- Divorce and separation
- Family of origin issues
- Family problems
- Grief
- Intimacy-related issues
- LGBT
- Life purpose
- Mood disorders
- Multicultural concerns
- Parenting issues
- Postpartum depression
- Pregnancy and childbirth
- Self esteem
- Self-love
- Sexual dysfunction
- Sexuality
- Sleeping disorders
- Trauma and abuse
- Women's issues
- Workplace issues
Therapeutic approaches
- Experience
- 18 years
- Registered with
- BACP
- Languages
- English, Mandarin, Cantonese
