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Online only

Lucy Castro

BACP · United Kingdom

Gentle practical counselling for everyday stress

Experience
11 years
Practising in
United Kingdom
Languages
English
Session type
Online only

About Lucy

Lucy Castro is a counsellor with 11 years of experience offering a calm, non-judgemental space. She welcomes adults who feel stuck, overwhelmed, or unsure about the next step. Sessions are collaborative and paced to the individual.

Lucy aims to help people feel heard and to make small, practical changes that matter to them. Her practice blends a person-centred way of working with short-term, solution-focused ideas. That means she listens first, then helps clients set clear goals and try manageable steps between sessions.

Background and approach

She checks in regularly about progress and will change direction if something isn’t helping. Lucy has supported people with anxiety, low self-esteem, grief and emotional burnout. She also helps explore relationship difficulties, trauma and abuse, and coping with life changes such as loss or transition.

Additional areas she addresses include body image, caregiver stress, chronic illness and feelings of isolation. Her background includes work with national and local charities, bringing experience from different community settings into one-to-one work. Sessions are offered in the United Kingdom and to international clients in English.

Lucy provides a mix of video calls, phone sessions, live chat and text-based messaging to suit different needs. People who choose Lucy often want straightforward, practical support without pressure. She focuses on listening, helping you name what matters, and supporting small steps towards clearer choices and relief.

What Lucy works with

Primary focus
Stress, AnxietyRelationship issuesTrauma and abuse
Also works with

Sessions & fees

Therapeutic approaches and online sessions that fit real life

Lucy uses a person-centred way of working that puts the client's experience at the heart of each session. This approach means listening carefully, reflecting what matters to you, and allowing your priorities to shape the work. It helps people who need space to make sense of feelings and choices.

She also draws on short-term, solution-focused techniques which help clarify goals and identify practical steps. These ideas are useful when someone wants to try manageable changes between sessions or focus on a specific problem for a limited period.

Finding the right approach is part of the work. The therapist will collaborate with each person to decide which methods suit their needs, goals and preferences. That may mean combining person-centred listening with targeted short-term strategies and adjusting as progress is reviewed.

Online therapy options include video calls, phone sessions, live chat and text-based messaging, offering flexibility for different routines. Video calls are close to an in-person meeting and work well for deeper conversations. Phone sessions need less bandwidth and can fit a break at work. Chat or messaging can suit short check-ins and people who prefer writing to speaking. These choices make it easier to fit therapy around daily life and to keep continuity across locations.
Session lengthTypically 50 minutes
Client agesAdults, 18 and over
FeesSubscription via BetterHelp, cancel anytime
InsuranceNot billed directly

Questions people ask

What kinds of concerns can be addressed in sessions?
She works with stress, anxiety, relationship issues, trauma and abuse, low self-esteem and coping with life changes. Lucy also supports people struggling with grief, burnout, isolation and related issues.
How would you describe the therapeutic style?
The approach is collaborative and person-centred, with an option to include short-term, solution-focused work. Clients set goals and the sessions regularly review what is helping.
What background does the counsellor have?
Lucy has 11 years of experience and has worked with national and local charities. That experience informs how she supports people from different circumstances.
Where is the counsellor based and what are the credentials?
She practises in the United Kingdom and holds BACP, which stands for the British Association for Counselling and Psychotherapy.
Which languages are supported for therapy?
Sessions are offered in English and international clients are accepted.
What session formats are available?
Therapy can be delivered by video calls, phone sessions, live chat or text-based messaging to suit different preferences.
How are fees and payments handled?
Cost varies with location and therapist availability; sessions use a subscription that can be cancelled at any time.
What is the process to begin working together?
Start by selecting the Start Therapy button, complete a short matching questionnaire, and then schedule sessions according to the therapist's availability.

Areas of focus

What this therapist works with

Most often

Experience
11 years
Registered with
BACP
Languages
English

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