Joanna Lum Wai
Practical, compassionate counselling for everyday struggles
About Joanna
Joanna Lum Wai is a counsellor practising in the United Kingdom with nine years of experience. She works with people facing stress, anxiety, depression and changes that feel hard to manage. Joanna aims to make the first step simpler and offers a respectful, compassionate approach.
She shapes conversations around each person’s needs rather than using a one-size-fits-all plan. Sessions focus on clear, practical steps alongside time to reflect on feelings and history.
Background and approach
Joanna draws on approaches that help people manage symptoms and understand patterns that get in the way of daily life. Clients may come for help after trauma, to rebuild confidence, to cope with grief, or to manage relationship and intimacy concerns. She also supports people dealing with career strain, caregiving stress, sleep or eating difficulties, and issues related to ageing and attachment.
Joanna uses tools from cognitive behavioural work to spot unhelpful thoughts and from client-centred practice to keep the tone warm and person-led. She also integrates emotionally-focused ideas and psychodynamic perspectives when they suit the goals of therapy. Sessions can include grounding and regulation skills, practical problem solving, and talking through past experiences that still affect present life.
Joanna aims to tailor the pace and focus so people can feel safer in the room and make steady progress. Her registration is listed as NCPS. She offers help in English for people located in the United Kingdom and conducts sessions online by a range of remote formats.
What Joanna works with
How Joanna works
Listed by Joanna among the ways they work.
Listed by Joanna among the ways they work.
Listed by Joanna among the ways they work.
Listed by Joanna among the ways they work.
Listed by Joanna among the ways they work.
Sessions & fees
Therapeutic approaches and online support
Joanna uses client-centred therapy to keep sessions focused on the person’s priorities, offering a listening stance that helps people feel heard and understood. This approach suits anyone who needs time to make sense of difficult feelings and decide what matters most in therapy.She also draws on cognitive behavioural therapy or CBT, which helps people notice and change unhelpful thought and behaviour patterns. CBT can be useful for anxiety, low mood, sleep problems and practical coping skills.
Finding the right approach is part of the work together. Joanna will discuss different methods and agree on what fits the person’s needs, goals and preferences. Decisions about pace and technique are made collaboratively so people feel involved in their own care.
Online therapy offers flexibility for people juggling work, caregiving or other commitments. Video calls provide a fuller face-to-face feel, phone sessions work well for lower bandwidth or when being on camera is difficult, and messaging or live chat suit shorter check-ins or ongoing support between sessions. These options let people choose a format that fits their day-to-day life while keeping focus on the therapeutic goals.
| Session length | Typically 50 minutes |
|---|---|
| Client ages | Adults, 18 and over |
| Fees | Subscription via BetterHelp, cancel anytime |
| Insurance | Not billed directly |
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Areas of focus
What this therapist works with
Also listed
- ADHD
- Aging and geriatric issues
- Anger management
- Attachment issues
- Blended family issues
- Career difficulties
- Caregiver issues and stress
- Communication problems
- Compassion fatigue
- Coping with life changes
- Coping with natural or human-caused disaster
- Depression
- Divorce and separation
- Eating disorders
- Emptiness
- Family conflicts
- Family problems
- Forgiveness
- Grief
- Guilt and shame
- HIV / AIDS
- Hospice and end-of-life counselling
- Intimacy-related issues
- Isolation / loneliness
- Jealousy
- LGBT
- Life purpose
- Midlife crisis
- Obsessions, compulsions, and OCD
- Phobias
- Polyamory / non-monogamous relationships
- Post-traumatic stress
- Prejudice and discrimination
- Relationship issues
- Seasonal Affective Disorder (SAD)
- Self-love
- Sexual assault and abuse
- Sexuality
- Sleeping disorders
- Social anxiety and phobia
- Veteran and Armed Forces Issues
- Women's issues
- Young adult issues
Therapeutic approaches
- Experience
- 9 years
- Registered with
- NCPS
- Languages
- English
