Hayley Matthews
Compassionate counsellor for life changes
About Hayley
Hayley Matthews is a counsellor based in the United Kingdom who helps people facing stress, anxiety, depression and life changes. She works with a wide range of concerns including trauma, addiction, relationship and family difficulties, as well as issues around self-esteem, sleep, eating and grief. Hayley draws on five years of clinical experience and holds BACP and NCPS credentials.
Hayley prefers a person-centred way of working that focuses on the person's experience.
Background and approach
She aims to listen without judgement, offer warmth and honesty, and help people make sense of how past experiences shape current reactions. Sessions move at the client's pace and focus on what feels most relevant in the moment.
She also uses attachment-based ideas to look at patterns in relationships, and cognitive behavioural techniques to identify thoughts and small practical steps that can change feelings and behaviour. Mindfulness practices are introduced when they fit with a person's goals and temperament. Hayley has worked in mental health services and the care sector.
That background means she is used to responding to a wide variety of presenting problems and to offering both short-term and longer-term support. She emphasises collaboration and practical outcomes. Sessions can be offered by video call, phone, live chat or text messaging to suit different needs.
Hayley works in English and is not taking international clients. To begin she asks people to complete a short matching questionnaire and then arrange sessions according to her schedule.
What Hayley works with
How Hayley works
Listed by Hayley among the ways they work.
Listed by Hayley among the ways they work.
Listed by Hayley among the ways they work.
Listed by Hayley among the ways they work.
Listed by Hayley among the ways they work.
Listed by Hayley among the ways they work.
Sessions & fees
Approaches used in online counselling and what they do
Attachment-based work looks at how early relationships shape current patterns. It helps people understand repeated relationship difficulties and feelings about closeness or distance. Client-centred therapy focuses on listening and creating a non-judgemental space so a person can talk through their concerns and find their own solutions. Cognitive behavioural therapy (CBT) helps identify unhelpful thoughts and develop practical steps to change thinking and behaviour, which can ease anxiety, low mood and stress.Finding the right approach is part of the therapeutic journey. Hayley will discuss options with the person and decide together which methods suit their goals and preferences. This collaborative process means methods can be adapted as needs change over time.
Online therapy offers flexibility in how sessions are held. Video calls let people see facial cues and body language while still meeting remotely. Phone sessions are useful when bandwidth is limited or a shorter check-in is needed. Live chat and text messaging work well for people who prefer writing or need more frequent, brief contact. These formats help fit counselling around work, family and other commitments, while keeping the focus on practical progress.
| Session length | Typically 50 minutes |
|---|---|
| Client ages | Adults, 18 and over |
| Fees | Subscription via BetterHelp, cancel anytime |
| Insurance | Not billed directly |
Questions people ask
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Areas of focus
What this therapist works with
Also listed
- Abandonment
- Addictions
- ADHD
- Aging and geriatric issues
- Anger management
- Attachment issues
- Autism and Asperger Syndrome
- Avoidant personality
- Bipolar disorder
- Blended family issues
- Body image
- Cancer
- Career difficulties
- Co-morbidity
- Coaching
- Codependency
- Commitment issues
- Communication problems
- Control issues
- Coping with life changes
- Depression
- Dissociation
- Drug and alcohol addiction
- Eating and food-related issues
- Eating disorders
- Family conflicts
- Family problems
- Fatherhood issues
- Fertility issues
- Grief
- Guilt and shame
- Hearing impaired
- Intimacy-related issues
- Isolation / loneliness
- Jealousy
- LGBT
- Life purpose
- Men's issues
- Midlife crisis
- Mood disorders
- Narcissism
- Obsessions, compulsions, and OCD
- Panic disorder and panic attacks
- Paranoia
- Parenting issues
- Personality disorders
- Post-traumatic stress
- Relationship issues
- Seasonal Affective Disorder (SAD)
- Self-harm
- Self-love
- Sexuality
- Sleeping disorders
- Social anxiety and phobia
- Women's issues
- Workplace issues
- Young adult issues
Therapeutic approaches
- Experience
- 5 years
- Registered with
- BACP, NCPS
- Languages
- English
